Aircraft issue?
Leave the
chasing to us.

Runbook Aviation helps business aviation maintenance teams coordinate aircraft-on-ground (AOG) events and scheduled work. Report the issue once, receive offers from relevant repair shops, mobile mechanics or parts suppliers, and keep conversations and progress attached to one event. Your team chooses the providers and makes the maintenance decisions.

You can use Runbook for both urgent AOG support and scheduled maintenance. Share the aircraft, location, work needed and timing so providers can respond to the actual request. Setting up your team and aircraft ahead of time also makes the next unexpected event easier to report.

Start with the aircraft, its location, what the crew observed and when support is needed. Include useful details such as fault messages, photos or access constraints when available. You do not need to diagnose the problem first. Runbook helps organize the report, and your team reviews and confirms the request before it goes to providers.

Runbook checks the request against recorded provider coverage, aircraft types and service capabilities. Eligible providers can clarify the scope and submit their own availability, timing and quote. Your team compares the offers and can select one provider or combine providers for different parts of the job.

Options depend on the aircraft type, airport or service location, work required and provider availability. Coverage is checked for each request; Runbook does not promise a provider at every airport or a guaranteed response or arrival time. Each provider confirms what it can offer, and your team verifies suitability before authorizing work.

Your team retains provider selection, work authorization and spending decisions. The selected provider is responsible for its scope, qualifications and work. Runbook coordinates the exchange; it does not diagnose faults, authorize repairs or approve return to service. Maintenance terms, invoices and payments stay directly between the operator and provider.

No. Each invited provider has a private conversation with the operator, and competing offers stay private. Relevant coordination updates can be shared between selected participants when the job requires it, without opening another provider’s conversation. Runbook staff participation is attributed in the event.

Operator access uses Runbook coordination plans and event credits. Your workspace shows the plan, credits and any additional event charge before you proceed with provider outreach. Those charges are separate from maintenance costs, which you agree and pay directly with the provider. Joining the provider network is free, with access reviewed by the Runbook team.

No. Operators and onboarded providers can use Runbook in a browser on a phone or computer. Operators can sign up, add their team and aircraft, and start a request on the web. Dedicated iOS and Android apps are coming soon.

Request access through the For repair shops page. The Runbook team will follow up about your services, coverage and aircraft capabilities before setting up your provider account. Once onboarded, you can review relevant requests, ask questions and send offers. You decide which requests to respond to and what work you can accept.