Service role
RunBook Aviation provides software and coordination support that helps aircraft operators organize reported events, identify relevant curated providers, receive provider-stated responses, and connect with providers selected by the operator.
RunBook is not an aircraft mechanic, repair station, air carrier, maintenance authority, parts seller, insurer, broker, or emergency service. It does not diagnose faults, prescribe maintenance, determine airworthiness, authorize work, or approve return to service.
Operator and provider authority
Operators remain responsible for aircraft decisions, regulatory compliance, maintenance authority, work authorization, and provider selection. Providers remain responsible for the accuracy of their availability, qualifications, scope, rates, parts status, timing, work, records, and regulatory obligations.
Any maintenance agreement, commercial terms, invoicing, payment, warranty, or dispute is directly between the operator and provider. RunBook does not process the underlying maintenance transaction.
Curated participation
Initial provider participation is curated and invitation-based rather than an open public marketplace. Inclusion, routing, or presentation does not guarantee availability, qualification for a particular task, regulatory approval, quality, outcome, or coverage. Participants must independently verify all facts material to a maintenance decision.
Accounts and acceptable use
You must provide accurate account information, protect access credentials, use RunBook only for lawful business purposes, and avoid interfering with the service or another participant. You may not impersonate another person, misstate authority, submit information you are not permitted to share, or use the service to bypass aviation or communications requirements.
Notifications
Eligible participants may separately consent to operational SMS notifications. Message frequency varies and message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent may be withdrawn at any time. Notification delivery is not proof of acknowledgement, agreement, mobilization, or completion. See the complete SMS notification terms.
Availability and disclaimers
RunBook may change, suspend, or discontinue features as the service develops. Information may be incomplete, delayed, unavailable, or subject to participant confirmation. To the fullest extent permitted by law, the website and service are provided on an “as available” basis without warranties not expressly stated in a separate signed agreement.
Limitation and legal review
To the fullest extent permitted by applicable law, RunBook Aviation will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the public website or coordination service. Any customer-specific liability allocation, governing law, venue, indemnity, service level, or commercial commitment must appear in a separate written agreement reviewed for the relevant business and jurisdiction.
Changes and contact
We may update these terms as the service develops. Continued use after an update constitutes acceptance where permitted by law. Questions can be sent through the public contact page.