Agreement and company
Runbook Aviation is operated by Runbook Technologies LLC (Runbook). These terms apply when you access our website or use the Runbook web or mobile application for an organization. You represent that you are authorized to act for that organization when creating its workspace, submitting an offer, selecting a provider, or managing billing. A separately signed agreement or order form controls if it conflicts with these terms.
Service role
Runbook Aviation provides software and coordination support that helps aircraft operators organize reported events, identify relevant curated providers, receive provider-stated responses, and connect with providers selected by the operator.
Runbook is not an aircraft mechanic, repair station, air carrier, maintenance authority, parts seller, insurer, broker, or emergency service. It does not diagnose faults, prescribe maintenance, determine airworthiness, authorize work, or approve return to service.
Operator and provider authority
Operators remain responsible for aircraft decisions, regulatory compliance, maintenance authority, work authorization, and provider selection. Providers remain responsible for the accuracy of their availability, qualifications, scope, rates, parts status, timing, work, records, and regulatory obligations.
Any maintenance agreement, commercial terms, invoicing, payment, warranty, or dispute is directly between the operator and provider. Runbook does not process the underlying maintenance transaction.
Curated participation
Initial provider participation is curated and invitation-based rather than an open public marketplace. Inclusion, routing, or presentation does not guarantee availability, qualification for a particular task, regulatory approval, quality, outcome, or coverage. Participants must independently verify all facts material to a maintenance decision.
Accounts and acceptable use
You must provide accurate account information, protect access credentials, use Runbook only for lawful business purposes, and avoid interfering with the service or another participant. You may not impersonate another person, misstate authority, submit information you are not permitted to share, or use the service to bypass aviation or communications requirements.
An operator may create a workspace for its organization. Provider participation remains curated. Your organization is responsible for its members’ access and information they submit. Do not upload information you lack the right to share. Tell us promptly about unauthorized account use. We may restrict access to protect participants, investigate misuse, or comply with law, while preserving access to active-event information where practical.
Reports, offers, and communications
The person submitting a report, message, document, profile, or offer is responsible for its accuracy and lawful use. You permit Runbook to store, process, and share submitted information as needed to provide the service and as described in our privacy policy. Event information may be shown to eligible invited providers before selection. Private provider conversations and competing offers remain in their respective participant lanes. Selecting an offer records the operator’s choice; it is not a Runbook approval of scope, price, qualifications, safety, or work.
AI-assisted intake and transcription can be incomplete or incorrect. Review and correct any suggested report details or transcript before submitting them. Provider eligibility and suggested matching do not replace independent checks by the operator and provider. Messages, notification delivery, and concierge assistance do not by themselves authorize work, commit spending, acknowledge a selection, or confirm completion.
Runbook plans and billing
Provider participation in the current provider workspace is free. An operator pilot or complimentary grant does not automatically convert to a paid plan. If an authorized organization administrator elects a paid plan, Runbook charges for its coordination subscription and applicable billable-event overage through its payment provider. The plan, interval, included event credits, overage price, and any founding terms are shown before checkout and in the organization’s billing workspace. The operator-provider maintenance transaction remains separate and is not paid through Runbook.
An event becomes billable under the selected plan when Runbook first reaches out to a provider about that event. Included credits and any overage apply as shown for the plan. A payment issue does not interrupt an active event. An administrator can review billing and payment details in the workspace or contact Runbook about cancellation, invoice errors, or an event-usage dispute. A separate signed agreement or order form may add customer-specific payment, tax, cancellation, and refund terms. We will not apply a paid plan to a pilot without the organization’s explicit election.
Notifications
Operational email and optional mobile push alerts supplement the authenticated workspace. Eligible participants may separately consent to operational SMS notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent may be withdrawn at any time. Notification delivery is not proof of acknowledgement, agreement, mobilization, or completion. See the complete SMS notification terms.
Availability and disclaimers
Runbook may change, suspend, or discontinue features as the service develops. Information may be incomplete, delayed, unavailable, or subject to participant confirmation. To the fullest extent permitted by law, the website and service are provided on an “as available” basis without warranties not expressly stated in a separate signed agreement.
Limitation and legal review
To the fullest extent permitted by applicable law, Runbook Aviation will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the public website or coordination service. Any customer-specific liability allocation, governing law, venue, indemnity, service level, or commercial commitment must appear in a separate written agreement reviewed for the relevant business and jurisdiction.
Changes and contact
We may update these terms as the service develops and will provide additional notice for material changes when appropriate. Updated terms apply from their stated effective date; continued use after notice constitutes acceptance where permitted by law. Questions can be sent through the public contact page.