Information we collect
Depending on how you interact with RunBook, we may collect contact and account details, organization and role information, aircraft-event reports, provider responses, communications, support requests, and technical information such as browser, device, security, and access-log data.
If you participate in an SMS notification program, we may also collect your mobile number, the date and method of consent, notification preferences, message delivery information, opt-out status, and replies you send to the program.
How we use information
We use information to:
- structure and coordinate reported aircraft events;
- route requests to relevant curated providers;
- present provider-stated availability and commercial terms to authorized operators;
- facilitate selected connections and related communications;
- provide account, concierge, security, and support functions; and
- comply with legal obligations and enforce program choices such as SMS opt-outs.
Mobile numbers and SMS consent
RunBook does not sell, rent, or share mobile numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may give limited information to service providers, telecommunications carriers, and messaging platforms solely as needed to deliver and operate the notification program, or when disclosure is required by law.
Message frequency varies. During an active aircraft event, multiple messages may be sent as availability and coordination status change; outside an active event, participants may receive no messages. Message and data rates may apply. Reply STOP to opt out and HELP for help. Additional details appear in the SMS notification terms.
When information is disclosed
We may disclose the minimum information needed to operators, providers, and authorized RunBook personnel participating in an event; to vendors working on RunBook’s behalf; during a business transaction; to protect safety, rights, or service integrity; or as required by law. Access depends on a participant’s organization, role, and event involvement.
Retention and security
We retain information for as long as reasonably necessary to operate the service, maintain security and audit records, honor communication preferences, resolve disputes, and meet legal obligations. Different categories may have different retention periods. We use administrative, technical, and organizational safeguards intended to protect information, but no storage or transmission method can guarantee absolute security.
Your choices
You may ask to access, correct, or delete certain personal information, subject to account, operational-record, security, and legal requirements. You may change eligible notification preferences in the service and may withdraw SMS consent at any time by replying STOP.
Children
RunBook is a business service and is not directed to children under 13.
Changes and contact
We may update this policy as the service develops. The effective date above identifies the current version. Questions or privacy requests can be sent through the public contact page.